Prozo, a full-stack supply chain company that helps omnichannel brands achieve fast and reliable fulfilment, has launched its largest multi-client fulfilment hub in Gurugram, Haryana. This is the company’s sixth multi-client facility in the region and overall its 11th in northern India, reinforcing its fast-expanding network of 50+ fulfilment centres spanning 3 million sq ft. Backed by a pan-India warehousing and logistics network and its proprietary control tower tech stack, the company has grown rapidly in the last few years, offering enterprise-grade capabilities on a flexible, pay-per-use model.
Designed as a model warehouse for North India, the new hub combines high-spec infrastructure with Prozo’s proprietary technology stack to create one of the region’s most advanced fulfilment environments. The facility is engineered to handle complex, high-volume operations for enterprise, retail and D2C brands, delivering precision at scale. It supports omni-channel fulfilment, enabling seamless integration across multiple sales channels while ensuring accuracy and speed.
“This facility marks a new chapter in how we design and scale fulfilment infrastructure,” says Ashvini Jakhar, founder-CEO, Prozo. “We now work with some of the largest and globally known brands, which expect networks that deliver speed, accuracy and predictability at all times. This site gives us stronger control over large and varied order flows, enabling us to perform at a standard that reflects the scale and complexity of the customers we serve. It also allows our teams to engineer sharper processes and deepen the tech-led design of our national network as we prepare for the next phase of growth”.
“Strategically located within a key industrial and logistics corridor, the Horizon Industrial Park hub strengthens Prozo’s broader capacity expansion programme and improves connectivity to key consumption centres,” adds Jakhar, a McKinsey alumnus and ISB graduate. “It enhances network resilience, supports service continuity and reduces operational bottlenecks for fast-growing, multi-channel brands”.
Over the past year, Prozo has accelerated investments in SLA intelligence, automated reporting and integrated multi-channel order management across its network. The new facility integrates seamlessly with these capabilities and advances Prozo’s mission of delivering precision-led logistics at a nationwide scale. With this addition, the company continues to reinforce its position as one of India’s most dependable and technology-forward fulfilment partners, offering brands a future-ready ecosystem, built on scale, visibility and engineering-led reliability.
Expanding warehousing footprint
Prozo’s clientele includes leading brands, such as Reliance, TMRW (Aditya Birla), Tira, Traya, Minimalist, Beardo, Neemans, Comet Shoes, Bata, Relaxo and VIP (Caprese), along with several other large enterprises, retail and D2C brands across FMCG, consumer electronics, stack platform that unifies warehousing, freight and fulfilment. The company, operating at a revenue run-rate of Rs250 crore, has raised a total of $20 million to date, with participation from investors, such as Sixth Sense Ventures and Jafco Asia, across multiple funding rounds. Recently, cricketer Rohit Sharma has also invested in the company, which delivers to more than 24,000 pin codes. The company plans to expand its warehousing footprint 4-5x in the coming five years and further invest in its proprietary control tower technology to enhance real-time visibility, predictive analytics and automation.
“We are happy to have Rohit Sharma on board as an investor,” says Jakhar. “His career reflects everything we believe great supply chains should represent – discipline, endurance and the ability to show up under pressure. His support reinforces our commitment to building infrastructure that is dependable and future-ready. At Prozo, we are focused on helping brands scale seamlessly, and this partnership further strengthens that mission”.
India’s supply chain management market is projected to witness a CAGR of 11.12 per cent during 2024-25 to 2031-32, growing from $2.39 billion in 2023-24 to $5.55 billion in 2031-32. The supply chain management market is experiencing growth due to economic expansion, digital transformation and evolving consumer demands. With India emerging as a global manufacturing and services hub, SCM solutions have become essential in optimising operations in industries such as retail, e-commerce, pharmaceuticals, automotive and FMCG.